United is restricting AI agents from booking flights

The airline believes AI poses security risks and may violate DOT and FAA rules.

By Ian Carlos Campbell Nov. 11, 2026 3:09 pm EST Gary Hershorn/Getty Images Add Engadget on Google: Google Discover

United Airlines has announced it will change ticking policies to restrict AI agents' from booking flights through its website, third-party travel agencies and flight aggregators. The airline joins a growing number of businesses, including JPMorgan Chase and Amazon, which block agents from using their products to avoid the security and privacy issues associated with them.