Apple will reportedly run diagnostics on returned iPhones without opening the packaging

The company's 'Presto' tech already does contactless updates.

By Steve Dent Oct. 26, 2026 9:15 am EST Sam Rutherford for Engadget Add Engadget on Google: Google Discover

Apple soon won't need to physically access iPhones like the new Duo before updating them or checking returns, Bloomberg's Mark Gurman reported. The company is reportedly using its "Presto" iOS upgrade machines to perform diagnostics on returned iPhones without opening the sealed boxes. The aim is to help employees combat theft and avoid sending perfectly good devices back to the warehouse for repackaging.